Your Company Ltd, located at 1 Example Street, London, United Kingdom, EC1A 1BB, is committed to delivering high-quality online courses and providing a seamless learning experience. However, we acknowledge that certain situations may necessitate a refund. This Refund Policy specifies the conditions under which refunds can be requested for purchases made through our platform.
1. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Course Not as Described: if the course you purchased contains significant discrepancies compared to the description provided on our website. Refunds will only be considered if the discrepancy materially affects the content or outcomes promised in the course description.
- Technical Issues: if you experience technical problems that prevent access to the course or use of the course and these issues cannot be resolved within a reasonable timeframe by our technical support team. Evidence of technical issues (e.g. screenshots, error descriptions, or logs) must be provided.
- Wrong Purchase: if you accidentally purchase the wrong course, you must notify us within 7 calendar days of the purchase date. Refunds for such cases will only be considered if the course has not been accessed or substantially used (defined as interacting with more than 30% of the course content).
2. Timeframe for Refund Requests
Refund requests must be submitted within 7 calendar days of the course purchase date. Refunds requested after this period will not be granted, except in the following cases:
- A significant issue with the course content, such as material inaccuracies or missing critical components, is identified.
- A service-related problem, such as persistent technical issues, prevents access to the course and remains unresolved despite reasonable attempts to resolve it.
Requests submitted after the 7-day period will be reviewed on a case-by-case basis, and refunds will be issued only at the discretion of Your Company Ltd.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact us: send an email to support@loremipsum.example with the subject line "Refund Request."
- Provide order information: include the following details in your email:
- Your order number.
- The course name.
- A clear and concise explanation of the reason for your refund request. Supporting evidence (e.g. screenshots of technical issues) should be attached, if applicable.
- Response time: we aim to review your request within 3 business days and provide a resolution within 5 business days.
4. Refund Processing
Once your refund request is approved, the refund will be processed as follows:
- Payment method: refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer valid (e.g. expired card), users must provide updated payment details to facilitate the refund process.
- Refund timeframe: refunds are typically processed within 10 business days of approval. However, the exact timeframe for the refund to reflect in your account may depend on your payment provider or financial institution.
Alternative Resolution
Upon mutual agreement, the approved refund may be replaced with:
- Access to another course of equal or lesser value.
- Account credit that can be applied toward future purchases on the platform.
Users must confirm their choice in writing (via email) for any alternative resolution.
5. Non-Refundable Items
The following purchases are not eligible for refunds:
- Completed or fully accessed courses: refunds will not be granted if you have accessed a substantial portion of the course content or completed it. Substantial access is defined as viewing or interacting with more than 30% of the course material, unless otherwise stated in the course-specific terms.
- Subscription services: for subscription-based services, refunds are not available for the current billing cycle once access has been granted. Cancellations will only apply to subsequent billing cycles, and no prorated refunds will be provided for unused portions of the current cycle.
6. Cancellation Policy
If you wish to cancel a course or subscription, please follow these steps:
- Contact us: send an email to support@loremipsum.example with the subject line "Cancellation Request." Include your order number, course name, and a brief explanation for the cancellation.
- Course cancellation:
- Cancellations for individual courses will only be processed if the request is made before substantial access (defined as interacting with more than 30% of the course content).
- In cases of cancellation, partial access or adjustments (such as a transfer to another course) may be offered based on the circumstances.
Refunds related to cancellations will be processed only under the conditions outlined in this policy. Requests that do not meet these criteria will not be eligible for refunds.
7. Changes to the Refund Policy
Your Company Ltd reserves the right to modify, update, or amend this Refund Policy at any time. Any changes will:
- Be published: updated versions of the Refund Policy will be posted on this page with the revised date clearly indicated.
- Apply prospectively: the revised policy will apply only to purchases made after the effective date of the changes. Purchases made prior to the effective date will remain subject to the Refund Policy in effect at the time of purchase.
Users are encouraged to review this page periodically to stay informed of any updates.
8. Contact Information
If you have any questions, concerns, or require assistance regarding this Refund Policy, please contact us using the following details:
- Email: support@loremipsum.example
- Phone: +44 20 0000 0000 (available during business hours, Monday to Friday)
- Mailing address: Your Company Ltd, 1 Example Street, London, United Kingdom, EC1A 1BB
Your Company Ltd ©
Effective date
This Refund Policy takes effect as of 1 January 2026 and applies solely to actions and events occurring after this date.