Terms of Service

These terms govern the use of the Ledger demo service.

1. Eligibility

Accounts are available to individuals who are at least 18 years old and to businesses registered in a supported country. Every applicant — including the signing officer of a business — must complete identity verification before an account is opened. Applications from unsupported countries, and applications where the required documents cannot be verified, are declined.

2. Acceptable use

An account may only be used for lawful purposes and only by the person or business it was opened for. You agree not to:

• provide false, incomplete or misleading information during onboarding or afterwards;
• submit documents that do not belong to you or have been altered;
• use the account on behalf of an undisclosed third party;
• attempt to circumvent verification, screening or access controls;
• use the service for any activity that is illegal in your jurisdiction or ours.

We may request updated information or documents at any time. Failing to provide them within a reasonable period is grounds for freezing the account.

3. Account lifecycle

An account moves through three states:

• Open (active). The account is created only after your application is approved by a compliance reviewer. All features are available.
• Frozen. We may temporarily freeze an account while we investigate unusual activity, re-verify information, or respond to a lawful request. Balances are preserved; transactions are paused. You will be told why, unless the law prevents it.
• Closed. You may close your account at any time once pending transactions settle. We may close an account for a breach of these terms, a confirmed screening hit, or prolonged inactivity, with notice where required. Records are retained per the Data Handling & Retention policy.

4. Disputes

If you believe a transaction on your account is wrong, contact support with the transaction reference. We acknowledge disputes promptly, investigate using the account’s transaction and audit records, and respond with an outcome and its reasoning. If you disagree with the outcome you may escalate to a senior reviewer, whose decision is documented in the same way. Nothing in this process limits any rights you have under applicable law.

5. Demo disclaimer

Ledger is a demonstration service by Lorem Ipsum. No real financial services are provided: all applicants, businesses, accounts, balances and transactions are fictional; document verification is simulated and no real files are uploaded, stored or reviewed; screening results are synthetic. All data resets every hour. These terms exist to show how a real policy would read — they create no rights or obligations.